At Bab Al Shamas, we strive to provide the highest quality products and services to our customers. However, we understand that there may be situations where you need to return a product or request a refund. Below are the terms and conditions for our refund and return policy.
Returns
- Eligibility for Returns:
- Products must be returned within 7 days of purchase.
- Items must be unused, in their original packaging, and in the same condition as received.
- A valid proof of purchase (receipt or order confirmation) is required.
- Non-Returnable Items:
- Perishable goods such as fresh fruits and vegetables.
- Customized or personalized items.
- Items purchased during sale promotions or clearance events.
- Return Process:
- Contact our customer service team at [insert email or phone number] to initiate the return.
- Ensure that the item is securely packed for return to avoid any damage during transit.
- Returns can either be dropped off at our store or shipped back to us. The cost of return shipping is the customer’s responsibility unless the item is defective or damaged.
Refunds
- Refund Approval:
- Refunds are processed once the returned item is inspected and approved by our team.
- If approved, the refund will be issued to the original payment method within 7–10 business days.
- Partial Refunds:
- Items not returned in their original condition (e.g., damaged, missing parts) may be eligible for a partial refund, determined on a case-by-case basis.
- Non-Refundable Situations:
- Items not meeting the return eligibility criteria.
- Requests made after the 7-day return period.
Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 48 hours of delivery. Describe the issue along with photographic evidence. We will arrange for a replacement or refund at no additional cost.
Exchanges
Exchanges are available for eligible items. Please contact our customer service team to arrange an exchange. The same return conditions apply.
Contact Us
If you have any questions about our refund and return policy or need assistance, feel free to reach out to us:
- Email: admin@babalshamas.com
- Phone: +971 58 939 7188
- Store Address: Office No 15, Al Habbai Building, Central Fruits & Vegetables Market, Al Awir, Dubai UAE
We value your satisfaction and aim to resolve all issues promptly and professionally. Thank you for choosing Bab Al Shamas!